The staff are all very helpful and nice. I never once have felt looked down on or dismissed. Every step of the way I have someone explaining next steps and what I should expect, as well as allowing me to decide what form of therapy I think would work best for me. I've only spoken to my therapist once so far, she was so welcoming and understanding, even apologizing for the long waiting time for appointments (Which really isn't their fault, between COVID and being busy, and I never felt like the wait was too long).